Cancellation policy

Purchase Options Cancellation Policy

At OneV Cricket, we strive to offer the best possible experience for our customers. We understand that sometimes plans change, so we have a flexible cancellation policy. Please review the details below:

Cancellation Time Frame

• Cancellations within 6 Hours: Orders canceled within 6 hours of placing the order are eligible for a full refund.

• Cancellations after 6 Hours: If the cancellation request is made after the 6-hour window, a booking amount of ₹1,000 will be deducted from the refund. This is to cover the initial costs of manufacturing your custom cricket bat.

Refund Processing

• Refunds for eligible cancellations will be processed within 5-7 business days.

• The refund will be issued to the original payment method used during purchase.

Exceptions

• Once the bat has entered the manufacturing or customization phase, cancellations will no longer be eligible for a refund beyond the ₹1,000 deduction.

• Orders that have already been shipped cannot be canceled.

Additional Notes

• For custom orders, our manufacturing process starts promptly to ensure timely delivery. The ₹1,000 booking amount helps cover material and labor costs associated with initiating the process.

• If you have any concerns regarding your order, please reach out to us, and we’ll do our best to assist you.

For further assistance, please contact our team at sales@onevcricket.com. Thank you for choosing OneV Cricket!